1. What is your return policy?

We accept returns within 30 days of purchase if the product is unopened, unused, and in its original packaging with the protective seal intact.

 

2. How do I return a product?

To initiate a return, please: Contact our support team at contact@dovahealth.co.uk with your order number and reason for return. Follow the return instructions provided by our team. Ship the product back using a trackable shipping method.

 

3. Do I have to pay for return shipping?

Yes, customers are responsible for return shipping costs unless the return is due to a defective product or an incorrect order received.

 

4. When will I receive my refund?

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.

 

5. Can I exchange my product?

Yes! We allow exchanges within 30 days if the product is unopened and unused. If you received a defective or incorrect item, we will cover the shipping costs for the exchange.

 

6. What items are non-returnable?

We do not accept returns or exchanges for: Opened or used products. Items not purchased directly from www.dovahealth.com or our official sellers. Products past the 30-day return period.

 

7. What should I do if my order arrives damaged or incorrect?

Please email us at contact@dovahealth.co.uk within 48 hours of receiving your order. Attach clear photos of the damaged or incorrect item, and we will resolve the issue promptly.

 

8. How do I track my return or exchange?

If you used a trackable shipping method, please check with your carrier. If you have questions, contact us at contact@dovahealth.co.uk.

 

9. Can I return a product if I opened it but didn’t use it?

No, for safety and hygiene reasons, we can only accept unopened and unused products with the protective seal intact.

 

10. How do I contact customer support?

You can reach us at contact@dovahealth.co.uk for any return or exchange inquiries.